Building Better Businesses
Project coordination expert working with small businesses. Offering consulting to design and orchestrate a range of projects including implementations and upgrades, process re-design and improvement, organizational change and team performance and effectiveness. Providing expertise in corporate strategy development and execution, planning, and facilitation of efforts.
Keywords: project management, project coordination, project manager, organizational development, operations management, operations manager, public speaker, process improvement, customer service excellence, strategy development, corporate branding, program director, organizational change
Interview Q&A
How long have you been in business?
Independently for 8 years. In the field for 20+ years.
What is your primary product or service?
Project coordination for small businesses. This can include defining corporate identity and strategy through working with outside vendors to determine needs and find acceptable solutions. We utilize the DPE (Define - Plan - Execute) technique to create effective and robust initiatives that are actionable and realistic.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I have always worked to improve office procedures and functions. Saving time and effort makes perfect sense to me. There is a natural relationship between quality and productivity. Employees can do their jobs more efficiently and effectively. A happy employee can give the best information and service to their customers and produce excellence.
How do you differentiate yourself from other businesses in your category and area?
By genuinely taking an interest in their dream. Every small business is someone's investment and child and matters greatly to them. It is not a job or even a career, it is their livelihood and passion. I try to understand the motivation and whys of that business and elevate it to the level they always knew it could be. I consider myself as a member of their success team.
What type of payments do you accept?
Paypal and credit cards are our primary forms of payment. If your company or organization has other needs, please give me a call so that we can discuss other options.
Which areas do you service?
Greater Cleveland area primarily. However technology has provided the means to allow for services to be carried out further if required.
Who owns your company or runs daily operations?
Stephanie Rae Thompson
What are your hours of operation?
Hours vary upon business need. Phone lines are available weekdays from 8am to 7pm. Saturday hours are available.
What is your favorite quote or Bible verse?
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan